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Children B 0

Children A:Children/extra bed (age 6-12)
Children B:Children/extra bed (age 6 or younger)

Original Brand Hotels

Associate Hotels

Information

SOLARE POINT Information

Solare Point Membership Agreement


Article 1. Membership Requirements

Members of this membership program shall be called “Solare Point Members” (hereinafter referred to as “Members”) and management of the membership program shall be carried out by Solare Hotels and Resorts Co., Ltd. (hereinafter referred to as “the Company”). Members are individual customers who may use the hotels, franchise hotels and associate hotels run by the Company (Please refer to the list of hotels on the Solare website mentioned in the following article. Hereinafter, these hotels shall be referred to as “the Hotels.”) in accordance with the Hotel Accommodation Agreement, and who have agreed to the Solare Point Membership Agreement (hereinafter referred to as “the Agreement”) and have been accepted as Members in accordance with the procedures determined in Article 2. The Agreement applies to the relationship between the Company and the Members with regard to the system and the operation of the membership program.

Article 2. Enrollment

1. Enrollment is carried out through our official website shown below (hereinafter referred to as the “Solare website.” However, the URL is subject to change.). There is no enrollment fee or annual fee.
≪Solare Hotels website≫
https://www.solarehotels.com
2. Please enter the required information on the enrollment form on the Solare website. Once the application procedure has been completed on the website you will be officially enrolled.

Article 3. Membership Card

No membership card will be issued.

Article 4. Point Services

In accordance with the provisions of the Agreement, Members are awarded points each time they use the Hotels that they can be used in the Hotels (hereinafter referred to as the “Services”).

Article 5. Awarding Points

When you stay at one of the Hotels, if you made a reservation through the Solare website you will be awarded points equivalent to 1% of the amount paid. Please be aware that no points will be awarded from the use of subsidiary facilities, such as restaurants, and in cases where a reservation is made over the telephone or at the front desk.

Article 6. Point Verification

You can check the number of points you have accumulated by logging into My Page on the Solare website

Article 7. Point Expiry Date

Points are valid for a period of two (2) years from the date on which they were awarded. Please be aware that no information regarding the expiry date of points shall be provided prior to their expiration.

Article 8. Using Points

1. When you have collected 500 or 3,000 points, you may use them in accordance with the provisions of each of the following paragraphs.
(1) 500 points can be used to obtain a JPY 500 discount off the cost of accommodation.
(2) 3,000 points can be used, at the Member’s option, to obtain a JPY 3,000 discount off the cost of accommodation, or to receive a cash rebate of JPY 3,000.
(3) The usage of points as mentioned in each of the paragraphs above is limited to reservations made through the Solare website. For a cash rebate, select this option at the time of reservation and when you settle your account at the hotel you are staying at we will provide you with a cash rebate. Please be aware that application for a cash rebate at any of Hotel is unable to be accepted.
2. It is not possible to use fractional points that fall short of the respective points determined in the preceding paragraph. It is also impossible for the Hotels to buy back odd numbers of points.

Article 9. Membership ID and Password Management

1. Members are responsible for managing their membership ID and password registered at the time of enrollment.
2. Under no circumstances may Members transfer or loan their Membership ID and/or password to a third party. When a membership ID and password matching those registered by a Member at the time of enrollment are used to login to the website, the Company will consider such usage to be by the Member who registered the membership ID.

Article 10. Cancellation of Membership

The Company may cancel the membership of a Member in any of the following circumstances. In such situations, an email will be sent to the registered email address of the Member stating that their membership has been cancelled. Please note that all points will be nullified at the time of the cancellation of membership.
(1) If false declarations were made when applying for membership.
(2) If all contact information, such as email address, address, and telephone number, is unknown.
(3) If payment of all charges for accommodation, etc., is not received in accordance with the Hotel Accommodation Agreement.
(4) If harm or loss is caused to a hotel guest, the Hotel (facilities, equipment, fixtures within the hotel, the hotel’s subsidiary facilities, and/or structures within the Hotel premises), or hotel employees, regardless of the response after the event.
(5) If the reputation of other Members is tarnished or the orderly operation of the membership program is disrupted.
(6) If the Hotel Accommodation Agreement and/or the Rules on Use are not observed.
(7) If a criminal offense is observed to have taken place.
(8) If it is observed that antisocial forces have enrolled in the membership program or have used the Services, have attempted to exert their influence, or their activities have been supported or promoted.
(9) If there are other circumstances that are deemed to be inappropriate by the Company.

Article 11. Withdrawal from Membership

Members will be considered to have withdrawn from membership in any of the cases shown in the following paragraphs. In such cases, all points will be nullified.
(1) When a Member has personally requested to withdraw from membership.
(2) When the program has not been used for a period of three (3) years from the last date of usage (awarding or use of points, or staying at a Hotel).
(3) When a Member has died.

Article 12. Changes, etc., in Registered Items

1. If there are any changes to registered items, such as their email address, address, and telephone number, Members must login into My Page on the Solare website and make such changes.
2. If a Member wants their registered data to be deleted, they must contact the Company via email and request such action.

Article 13. Handling of Personal Information

Please refer to the Company’s Privacy Policy at the URL shown below for information regarding the handling of personal information (the URL is subject to change). Please note that the Company will not hold all of the information mentioned in the Privacy Policy if it was not required to be entered at the time of enrollment.
≪Privacy Policy≫
https://www.solarehotels.com/privacy.html

Article 14. Revision of the Agreement

1. The Agreement is subject to change, revision or termination (including, but not limited to, changes in, revision of and termination of the Services) without prior notice to Members. Members shall accept such terms in advance. When the Company has made changes to the Agreement, the content of such changes will be notified through the Solare website, and when a Member uses the Services after notification of such changes or does not withdraw from membership within a certain period specified by the Company, the Member is deemed to have accepted such changes to the Agreement.
2. Even in cases where a Member suffers damages due to changes in the Agreement as specified in the preceding paragraph, the Company shall take no responsibility for such damages.
3. The Company may temporarily suspend or terminate a part or all of the Services without prior notice to Members in any of the following situations. In such cases, the Company shall take no responsibility whatsoever for any disadvantage or damage suffered by a Member or a third party, regardless of the reasons for such event.
(1) When devices or systems that are used to provide the Services are undergoing maintenance checks or being updated.
(2) When it is difficult to provide the Services due to fire, power outage, natural disaster, etc.
(3) When telecommunications providers do not provide services.
(4) When it is necessary for the Company to temporarily suspend or discontinue provision of the Services for administrative or technical reasons, or in other cases where the provision of the Services is deemed to be difficult by the Company due to unforeseen circumstances.
4. The Company shall take no responsibility whatsoever for damages caused by loss of or changes to the information registered or provided with regard to the Services due to the state of communication systems, etc., regardless of the cause of such event.

Article 15. Governing Law and Court of Jurisdiction

1. This Agreement shall be interpreted in accordance with the Laws of Japan.
2. The District Court or Summary Court with jurisdiction over the headquarters of the Company shall have exclusive jurisdiction in the first instance over all disputes arising in relation to the Agreement and/or the Services.

Article 16. Inquiries

All inquiries with regard to the Agreement and the Services shall be made via the email address shown below, and the Company shall reply by email.
Please contact: member@solarehotels.com
No further entries.
The use and reproduction of the Agreement without prior permission is prohibited.
Enacted on January 23, 2019.