CHISUN, LOISIR Hotels, and more brand hotels. - Solare Hotels & Resorts.

Smileage Card


Notice of Termination of Smileage Card Membership Program

Thank you for your patronage of Solare Hotels and Resorts hotels and using your Smileage Card.

This notice is to inform you that as of 11:59 p.m. on Wednesday, October 31, 2018, points will no longer be awarded. We thank you for participating in the program.

The points you have accumulated may be used at Solare Hotels and Resorts hotels up to 11:59 p.m. on Sunday, March 31, 2019. The points will remain valid at the partner facilities of Symons Point Services, operated by Symons Co., Ltd.

See the Symons website for information on partner facilities:

You may check your points balance by logging in at the URL below:


[Transactions Eligible for Points]
Hotel, restaurant and other transactions made by 11:59 p.m. on Wednesday, October 31, 2018


[Provision of Smileage Membership Benefits and Exclusive Hotel Benefits]
Hotel, restaurant and other transactions made by 11:59 p.m. on Wednesday, October 31, 2018


[Use of Points at Participating Solare Hotels and Resorts Hotels]
Hotel, restaurant and other transactions made by 11:59 p.m. on Sunday, March 31, 2019


Solare Hotels and Resorts will launch a new point system in January 2019.
Once finalized, notice will be provided on the Solare website and through posters inside hotels, as well as by e-mail.


Membership benefits

  1. 1
    Points redeemable
    The Smileage Card sets no minimum number of points redeemable. Earn one point for every 100 yen you spend, and then use one point as 1 yen. The program is ideal for frequent and occasional travelers alike.
  2. 2
    Discount services
    From hotels and restaurants to banquet halls and spas, Solare facilities offer an array of benefits and discounts for Smileage Card members. For details, please contact your preferred hotel.
  3. 3
    Special packages
    Solare Hotels & Resorts offers special discount packages for Smileage Card members only. Points are awarded even at the discount rate, making the packages perfect for both leisure and business stays.
  4. 4
    Early check-in, late check-out
    Smileage Card members have the privilege of requesting early check-in and late check-out. The offer is valid for reservations made directly via the Solare Hotels & Resorts website.
  5. 5
    Valid beyond Solare
    The Smileage Card program extends beyond Solare hotels, restaurants, and other facilities. Present your card to earn and use points also at partner facilities bearing the Symons sticker.
  6. 6
    Solare Hotels & Resorts delivers newsletters full of information useful to Smileage Card members. Stay up to date on the latest hotel news and members-only campaigns and gifts.
    * Newsletters are issued in the Japanese language only.
  7. Notes on membership benefits

    • Points are awarded for online reservations made only via the Solare website.

    • Points are awarded for phone reservations even when member rates or discount coupons apply.

    • Points are awarded for dining at hotel restaurants and purchasing breakfast tickets. For details, contact each hotel.

    • Points are not awarded, in principle, for reservations made via a travel agency.

    • Points are not awarded at hotel kiosks or for massages or pay-TV charges.

    • Points are awarded for the use of certain hotel-specific facilities and services. For details, contact each hotel.

    • Certain hotels of the Solare Hotels & Resorts chain do not award benefits.


Solare Smileage Card Office 



* Responses to inquiries by e-mail may require some time. For urgent inquiries, please contact the phone number below. (Japanese language only)

* When sending an inquiry by e-mail, please include the following information.

(1) Content of inquiry (Examples: Forgot membership number, forgot password, withdrawal from membership, unsubscribe to newsletter)

(2) Your name

(3) Your membership number (if unknown, your registered phone number)

[Tel] +81-3-6858-9990 [Hours] 11:00–18:00 JST (excluding weekends, holidays, and New Year holidays)

* Japanese language only


* The Smileage Card Office can respond only to inquiries related to Smileage Card membership. Please direct inquires related to reservations directly to your preferred hotel.