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Notice of Termination of Smileage Card Membership Program

Thank you for your patronage of Solare Hotels and Resorts hotels and using your Smileage Card.

This notice is to inform you that as of 11:59 p.m. on Wednesday, October 31, 2018, points will no longer be awarded. We thank you for participating in the program.

The points you have accumulated may be used at Solare Hotels and Resorts hotels up to 11:59 p.m. on Sunday, March 31, 2019. The points will remain valid at the partner facilities of Symons Point Services, operated by Symons Co., Ltd.

See the Symons website for information on partner facilities: http://www.symons.jp/shopsearch.php

You may check your points balance by logging in at the URL below:

https://www.symons.jp/login.php

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[Transactions Eligible for Points]
Hotel, restaurant and other transactions made by 11:59 p.m. on Wednesday, October 31, 2018

 

[Provision of Smileage Membership Benefits and Exclusive Hotel Benefits]
Hotel, restaurant and other transactions made by 11:59 p.m. on Wednesday, October 31, 2018

 

[Use of Points at Participating Solare Hotels and Resorts Hotels]
Hotel, restaurant and other transactions made by 11:59 p.m. on Sunday, March 31, 2019

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Solare Hotels and Resorts will launch a new point system in January 2019.
Once finalized, notice will be provided on the Solare website and through posters inside hotels, as well as by e-mail.

 

Inquiries

Solare Smileage Card Office 

 

[E-mail] member@solarehotels.com

* Responses to inquiries by e-mail may require some time. For urgent inquiries, please contact the phone number below. (Japanese language only)

* When sending an inquiry by e-mail, please include the following information.

(1) Content of inquiry (Examples: Forgot membership number, forgot password, withdrawal from membership, unsubscribe to newsletter)

(2) Your name

(3) Your membership number (if unknown, your registered phone number)

[Tel] +81-3-6858-9990 [Hours] 11:00–18:00 JST (excluding weekends, holidays, and New Year holidays)

* Japanese language only

 

* The Smileage Card Office can respond only to inquiries related to Smileage Card membership. Please direct inquires related to reservations directly to your preferred hotel.

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