■Collecting private information
Our companies require our guests to provide us with private information such as name, email address, mailing address, telephone number etc. in the following cases.

• ・ Reserving hotel accommodations, restaurants, other kinds of facilities or confirming the reservation contents.
• ・ Obtaining membership of hotel, sports club, SPA etc.
• ・ Reserving wedding halls, banquet rooms, or other types of services.
• ・ Applying for prizes or filling out surveys etc.
• ・ Requesting various types of information materials.

■Purpose of using private information
Our companies will not use private information for any purpose other than as described below.

• ・ Carrying out guest reservation-related operations of hotel accommodations, restaurants, or other kinds of facilities.
• ・ Carrying out guest reservation-related operations of wedding halls, banquet rooms or other types of services
• ・ Operating membership systems for hotel, sports club & SPA etc.
• ・ Mailing documents.
• ・ Checking and replying to inquiries from our guests.
• ・ Forwarding information to guests who have requested e-mail or direct mailing services.
• ・ Contacting guests in urgent situations
• ・ Sending prizes
• ・ Statistical analysis of services for project planning and improvement.

■Offering private information to third parties
Our companies will not share or offer any personal information to a third party without the expressed consent of the guests, except in the following cases.

• ・ When we believe in good faith that such disclosure is required by law, or is necessary or desirable to investigate and / or protect against harmful activities to guests, visitors, employees, others, or to property (including this site).

■Proper management of private information
In order to properly manage private information;
Our companies will designate specific personnel and persons-in-charge who are responsible for managing such information.
Our companies will clarify the sphere and responsibility of each employee who is engaged in relevant management.
Our companies keep guests' private information correct and updated in order to offer better services to them.
Our companies will promptly delete or destroy private information collected when such information becomes unnecessary for mailing various kinds of informative documents or information forwarding services.
Our companies will properly manage private information in order to protect it from being leaked, lost or damaged.

■Entrusting external companies to handle private information
Our companies reserve the rights to change service provider from time to time in the ordinary course of business. Except otherwise disclose in the policy, personal information will not be shared or sold to third party companies outside of SHR without your consent unless it is done in an aggregated basis for statistical purpose without any information that could link the information to you.

■Showing, amending or deleting private information
When our companies receive the following requests regarding the guests' private information which our companies have been managing, we will respect the guests' wishes and promptly deal with it in a rational manner.

• ・ Confirming contents of private information
• ・ Amending, updating or deleting private information
• ・ Will withdraw partial or total consent, which the guests have given to our companies regarding the usage of their private information (including their consent of sending or canceling emails and direct mails).
• *For details of how our companies handle guests' private information, please refer to the customer consultation section below.

■Safety measures for private information
1. SSL

• With our homepage, we protect guest's private information by using SSL (Secure Socket Layer), which automatically encrypt private information such as names, addresses or telephone numbers. Provided that you use a SSL enabled Internet browser like the most current versions of Microsoft Internet Explorer or Netscape Navigator, your transmissions of personal information to us through them online will be secure. Even if a third party receives the date containing private information, the contents are protected from being stolen or altered.

2. Protecting the system

• Our companies protect your personal information through a combination of physical and electronic access controls, firewall technology, and other reasonable security measures. Nevertheless, such security measures may not prevent all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such security failures.

3. Using "cookies"

• To enhance the user's visit and to refer to 'view history' to create statistical data, there are pages where we have used the procedure "cookies". The guest's computer can be recognized when using "Cookies" but will not leak any private information. You can also change your computer's browser to invalidate the cookie function, but it may partially or totally limit the usage of services on the website.