Solare offers a wide-ranging menu of support services targeting new properties, rebranding and refurbishments.
Supporting Hotel Openings
Technical Assistance
Construction and Technical Service
For New Owners
For owners who are preparing to construct hotels, we support their construction and interior furnishing efforts to ensure that they meet the Solare standard. We introduce owners to design and construction companies that have been designated for their reliability, taking the responsibility for following up with these contractors. When owners designate their own contractors, we provide guidelines that help them remain consistent with Solare brand standards.
For Owners Refurbishing Properties
For owners who already have hotels, we support their rebranding and refurbishment efforts, changing trademarks and replacing fixtures while making the best use of existing properties. In this manner, we check and provide cost estimates for meeting Solare standards. After discussing budgets, we move on to construction after receiving owner approval.
ASPurchasing (FF&E, Operational Equipment, Food & Beverage Equipment, Others)
Solare has introduced the "i-porter" Web ordering system for hotel purchasing departments. This system helps owners to purchase inexpensively the numerous items attendant to hotel operation?such as furnishings, fittings and fixtures, as well as amenity items and other consumables. This system, which is used to conduct approximately ¥10 billion in transactions each year, provides information and supports the procurement of some 20,000 items offered by around 5,000 participating suppliers. This system provides substantial benefits to owners, as they can use the Internet to make purchases simply and at reduced prices.
ASPurchasing Training (Brand Service Standard)
Meticulous service is a key element of the Solare Hotels & Resorts brand standard. We offer owners and staff a variety of training options, both before and after the hotel opens.
Training Menu
■ Pre-Opening Training (Examples)
- Lecture on Solare and marketing activities (1 day)
- Brand standard training (2 days)
- Operational training for opening hotels (2 weeks)
■ Post-Opening Training (Examples)
- Management basics
- Harassment prevention training
- Cafeteria style marketing, interpersonal skills, nursing care, negotiation, presentations, time management, etc.
Options
Support for Organizational Structures
IT Support
For a modern-day business, internal IT processes are an essential component of swift and certain operations. In addition to reservation systems, e-mail, Internet and intranet services, Solare can introduce owners to contractors who will build the systems that they need to attract and manage customers.
Support Related to Licensing
Introduction Services
Marketing Surveys
(AS = Option)