Solare offers a wide-ranging menu of support services targeting new properties, rebranding and refurbishments.
Supporting Hotel Openings
Construction and Technical Service
For New Owners
For owners who are preparing to construct hotels, we support their construction and interior furnishing efforts to ensure that they meet the Solare standard. We introduce owners to design and construction companies that have been designated for their reliability, taking the responsibility for following up with these contractors. When owners designate their own contractors, we provide guidelines that help them remain consistent with Solare brand standards.
For Owners Refurbishing Properties
For owners who already have hotels, we support their rebranding and refurbishment efforts, changing trademarks and replacing fixtures while making the best use of existing properties. In this manner, we check and provide cost estimates for meeting Solare standards. After discussing budgets, we move on to construction after receiving owner approval.
ASPurchasing (FF&E, Operational Equipment, Food & Beverage Equipment, Others)
Solare has introduced the "i-porter" Web ordering system for hotel purchasing departments. This system helps owners to purchase inexpensively the numerous items attendant to hotel operation?such as furnishings, fittings and fixtures, as well as amenity items and other consumables. This system, which is used to conduct approximately ¥10 billion in transactions each year, provides information and supports the procurement of some 20,000 items offered by around 5,000 participating suppliers. This system provides substantial benefits to owners, as they can use the Internet to make purchases simply and at reduced prices.
ASPurchasing Training (Brand Service Standard)
Meticulous service is a key element of the Solare Hotels & Resorts brand standard. We offer owners and staff a variety of training options, both before and after the hotel opens.
■ Pre-Opening Training (Examples)
- Lecture on Solare and marketing activities (1 day)
- Brand standard training (2 days)
- Operational training for opening hotels (2 weeks)
■ Post-Opening Training (Examples)
- Management basics
- Harassment prevention training
- Cafeteria style marketing, interpersonal skills, nursing care, negotiation, presentations, time management, etc.
Support for Organizational Structures
Sound operation of an excellent hotel requires an organization comprising several members who have the skills to keep the business on track. We offer owners our expertise in building organizations that meet the Solare standard.
For a modern-day business, internal IT processes are an essential component of swift and certain operations. In addition to reservation systems, e-mail, Internet and intranet services, Solare can introduce owners to contractors who will build the systems that they need to attract and manage customers.
Support Related to Licensing
Obtaining various permissions and licenses is necessary part of any hotel operation. Hotels must submit a variety of information to health centers, fire departments, police stations and other public institutions, and such details cannot be overlooked. In most cases, the fire department alone requires the submission of a Notice of Selected Custodian, Notice of Appointed Fire Prevention Manager, Submission of Firefighting Plan and a Report of Firefighting Training Results, as well as five other items. This process requires the collection of information and can be cumbersome. Solare provides hotels with checklists of the items that are needed, smoothing the path to opening a hotel.
Solare provides various marketing menus to maximize a hotel's operational effectiveness. We can introduce owners to companies that will conduct surveys on their behalf.