If you find a lower rate with the same conditions on any competing website within 24 hours of your reservation, please contact the hotel* you booked via email with a screenshot of the webpage.
*This program may not be available at certain hotels. Please refer to Hotel Search & Reservations below.
To use this program and secure the privileges offered by this program, you must meet the conditions specified below.
- Corporate rates, negotiated rates, wholesale rates are not applicable as the "Comparison Rate". 1
- The booked Rate and the "Comparison Rate" must be found publicly. 2
- The reservation must not be cancelled. 3
- The reservation must be for the same hotel, rate plan, room type, number of guests,
reservation dates and length of stay. 4
- A claim must be submitted within 24 hours.
If your claim meets the above conditions, our rate will be changed to the lower rate PLUS we'll give you a free night voucher.
The room rate must be publicly available and the rate plan must be reservable on the web, by the same conditons.
- [ Conditions ]
- The same hotel, same room type, same rate plan, same arrival date and departure date and the same number of guests.
- *1 Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate. Rate disparities solely attributable to fluctuations and / or differences in currency exchange rates are excluded from the guarantee. Please note this program is NOT applicable to the price shown in any currency other than Japanese Yen.
- *2 Special rates which are not available for the public and rates on auction sites, package rates (including room and other components such as travel, car rental, etc.) are not eligible under this program.
- *3 Confirmation number issued by Solare official sites is required when you make a claim.
- *4 When a claim covers multiple nights, the rate for each night will be compared separately.