Present your Smileage Card when using any Solare facility, and earn points according to the amount you spend. The points you’ve earned can be used at Solare facilities including hotels, restaurants, and spas as well as at partner facilities bearing the Symons sticker.
Symons is a partner company operating the point services system of Solare Hotels & Resorts.
Symons partner facilities can be searched at the following website.
Solare Smileage Card Office
* Responses to inquiries by e-mail may require some time. For urgent inquiries, please contact the phone number below. (Japanese lanquage only)
* When sending an inquiry by e-mail, please include the following information.
(1) Content of inquiry (Examples: Forgot membership number, forgot password, withdrawal from membership, unsubscribe to newsletter)
(2) Your name
(3) Your membership number (if unknown, your registered phone number)
[Tel] +81-3-6858-9990 [Hours] 9:00–18:00 JST (excluding weekends, holidays, and New Year holidays)
* Japanese lanquage only
* The Smileage Card Office can respond only to inquiries related to Smileage Card membership. Please direct inquires related to reservations directly to your preferred hotel.