Here are answers to some of the question asked about the Smileage Membership.

The website for Symons member shops is at the following URL.
Symons website (Japanese only):

Keeping You Informed

Solare Smileage Card Office.
[ E-mail ]

Open on weekdays, from 9am to 6pm (not open on weekends or holidays)

Note: Solare Smileage Card Office connot answer the questions other than those related "Smileage Membership".  Please contact the hotel directly for any questions related your reservation, such as confirmation of your booking, change of arrival time, extending or shortening yor stay, etc.