CHISUN, LOISIR Hotels, and more brand hotels. - Solare Hotels & Resorts.

Smileage Card
入会のご案内

Methods of Registration

The Smileage Card requires free membership registration. Completing an application is simple, whether online or at the front desk of any Solare hotel.

 

Online registration

online_en

* The Smileage Card is sent by post only to addresses in Japan. If your registered address is outside Japan, please pick up your card at the hotel upon check-in.

* A confirmation e-mail will be sent to your registered e-mail address; however, until the e-mail arrives, please write down your membership number.

* Once an e-mail address is registered, it cannot be reused to complete a new application.

* If a confirmation e-mail does not arrive, you may have entered your e-mail address incorrectly. Please check your registered e-mail address on the Manage Profile screen. If your e-mail address was entered correctly and a confirmation e-mail still does not arrive, please contact us by e-mail at member@solarehotels.com.

* If you have registered a mobile phone-based e-mail address, please check your e-mail settings. Your phone may be set to reject messages from unknown senders or those over a certain size.

* The Smileage Card is sent from the Smileage Card Office. Your card will arrive within two or three days after you apply. Delivery may take a few more days depending on where you live and on transport circumstances.

* Points cannot be awarded if the Smileage Card is not presented at check-in (if the card has not arrived by then).

* Points on multiple cards registered under the same name cannot be combined.

* Points may be tracked on the Solare website about one month after membership registration. Until then, please direct inquiries to the Smileage Card Office.

Registration at a hotel

hotel_en

Inquiries

Solare Smileage Card Office

 

[E-mail] member@solarehotels.com

* Responses to inquiries by e-mail may require some time. For urgent inquiries, please contact the phone number below. (Japanese lanquage only)

* When sending an inquiry by e-mail, please include the following information.

(1) Content of inquiry (Examples: Forgot membership number, forgot password, withdrawal from membership, unsubscribe to newsletter)

(2) Your name

(3) Your membership number (if unknown, your registered phone number)

[Tel] +81-3-6402-7171 [Hours] 9:00–18:00 JST (excluding weekends, holidays, and New Year holidays)

* Japanese lanquage only

 

* The Smileage Card Office can respond only to inquiries related to Smileage Card membership. Please direct inquires related to reservations directly to your preferred hotel.

PAGETOP