Methods of Registration
The Smileage Card requires free membership registration. Completing an application is simple, whether online or at the front desk of any Solare hotel.
* The Smileage Card is sent by post only to addresses in Japan. If your registered address is outside Japan, please pick up your card at the hotel upon check-in.
* A confirmation e-mail will be sent to your registered e-mail address; however, until the e-mail arrives, please write down your membership number.
* Once an e-mail address is registered, it cannot be reused to complete a new application.
* If a confirmation e-mail does not arrive, you may have entered your e-mail address incorrectly. Please check your registered e-mail address on the Manage Profile screen. If your e-mail address was entered correctly and a confirmation e-mail still does not arrive, please contact us by e-mail at firstname.lastname@example.org.
* If you have registered a mobile phone-based e-mail address, please check your e-mail settings. Your phone may be set to reject messages from unknown senders or those over a certain size.
* The Smileage Card is sent from the Smileage Card Office. Your card will arrive within two or three days after you apply. Delivery may take a few more days depending on where you live and on transport circumstances.
* Points cannot be awarded if the Smileage Card is not presented at check-in (if the card has not arrived by then).
* Points on multiple cards registered under the same name cannot be combined.
* Points may be tracked on the Solare website about one month after membership registration. Until then, please direct inquiries to the Smileage Card Office.
Registration at a hotel
Solare Smileage Card Office
* Responses to inquiries by e-mail may require some time. For urgent inquiries, please contact the phone number below. (Japanese lanquage only)
* When sending an inquiry by e-mail, please include the following information.
(1) Content of inquiry (Examples: Forgot membership number, forgot password, withdrawal from membership, unsubscribe to newsletter)
(2) Your name
(3) Your membership number (if unknown, your registered phone number)
[Tel] +81-3-6858-9990 [Hours] 9:00–18:00 JST (excluding weekends, holidays, and New Year holidays)
* Japanese lanquage only
* The Smileage Card Office can respond only to inquiries related to Smileage Card membership. Please direct inquires related to reservations directly to your preferred hotel.