Best Price Guarantee Program
When you book directly at solarehotels.com or any of our hotels’ official brand websites, you can be sure that you are getting the best publicity available hotel room rates-guaranteed.
If you find that the same plan you reserved at the SOLARE HOTELS & RESORTS official website is being offered with the same conditions for even 1 yen lower on any competing website, please contact the hotel you reserved via email within 24 hours of booking.
Once we confirm that the competing website is offering the plan at a lower rate with the same conditions, we will give an additional 10% discount from that price.
※Best Price Guarantee applies to members of SOLARE HOTELS & RESORTS except for a few.
To use this program and secure the privileges offered by this program, you must meet the conditions specified below.
・Same plan (including service, special deals, amenities, reservation method, payment method, and cancellation policy)
・Same period of stay (arrival/departure date, check-in/check-out time), same reservation date, same length of stay
・Same number of guests
・Same room type (same view)
・Same payment method
・Same sales condition and cancellation policy
・Same price display (including sales tax, service charge, etc.)
・Same value-added services and deals (including points and amenities)
Best Price Guarantee does not apply to the following:
・Corporate rates, negotiated rates, wholesale rates are not applicable as the "Comparison Rate".
・Rates of which hotels are not involved in setting the sales price such as package rates (including room and other components such as travel,
car rental, etc.) offered by travel agencies
・Rates found on online auction sites, group buying websites, etc.
・Please note this program is NOT applicable to the price shown in any currency other than Japanese Yen.
・Travel agencies’ own campaign rates (including point redemption, sponsored plans, etc.)
・Rates that cannot be reserved on websites, e.g., accepting phone reservations only
・Package rates that include facility usage and/or transportation fees in addition to accommodation
Best Price Guarantee is not offered at the following hotels:
・Loisir Hotel Seoul Myeongdong
・Hakodate Grand Hotel
・Airline Hotel (Miyazaki)
・Select Grand Ise-Shima
・Select Grand Kaga-Yamanaka
・Select Royal Yatsushiro
How to Submit a Best Price Guarantee Claim
If you find a lower rate with the same conditions on any competing website within 24 hours of your reservation,
please contact the hotel* you booked via email with a screenshot of the webpage.
* 1...Only applicable to rates compared on the same date as the date of reservation made via the SORALRE HOTELS & RESORTS official website.
* 2...Limited to claims submitted via email within 24 hours of booking.
Please include (attach) the following information in the email addressed to the hotel you booked.
・*3 Confirmation number issued by Solare official sites is required when you make a claim.
・Phone number *at which you can be contacted throughout the day
・URL of the competing website
・Screenshot of the competing website
*Screenshot has to show that the rate was compared on the same date as your reservation date and the rate.
*Please contact the hotel you booked for inquiries.