Best Price Guarantee-Lowest Price Guarantee-
Best Price Guarantee Program
When you book directly at solarehotels.com or any of our hotels’ official brand websites, you can be sure that you are getting the best publicity available hotel room rates-guaranteed.
If you find that the same plan you reserved at the SOLARE HOTELS & RESORTS official website is being offered with the same conditions for even 1 yen lower on any competing website, please contact the hotel you reserved via email within 24 hours of booking.
Our prices are the same as those offered on other online booking sites.
※Best Price Guarantee applies to members of SOLARE HOTELS & RESORTS except for a few.
To use this program and secure the privileges offered by this program, you must meet the conditions specified below.
・Same plan (including service, special deals, amenities, reservation method, payment method, and cancellation policy)
・Same period of stay (arrival/departure date, check-in/check-out time), same reservation date, same length of stay
・Same number of guests
・Same room type (same view)
・Same payment method
・Same sales condition and cancellation policy
・Same price display (including sales tax, service charge, etc.)
・Same value-added services and deals (including points and amenities)
*Reservations made within 24 hours of your stay will be considered same-day reservations.
Best Price Guarantee does not apply to the following:
・Corporate rates, negotiated rates, wholesale rates are not applicable as the "Comparison Rate".
・Rates of which hotels are not involved in setting the sales price such as package rates (including room and other components such as travel,
car rental, etc.) offered by travel agencies
・Rates found on online auction sites, group buying websites, etc.
・Please note this program is NOT applicable to the price shown in any currency other than Japanese Yen.
・Travel agencies’ own campaign rates (including point redemption, sponsored plans, etc.)
・Rates that cannot be reserved on websites, e.g., accepting phone reservations only
・Package rates that include facility usage and/or transportation fees in addition to accommodation
Best Price Guarantee is not offered at the following hotels:
・Okinawa Marriott Resort & Spa
・KOBE MERIKEN PARK ORIENTAL HOTEL
・ORIENTAL HOTEL HIROSHIMA
・Oriental Hotel tokyo bay
・NAMBA ORIENTAL HOTEL
・CLEARVIEW Golf Club & Hotel
・President Hotel Mito
・CALTON HOTEL FUKUOKA TENJIN
・Loisir Hotel Seoul Myeongdong
・Airline Hotel (Miyazaki)
・Select Grand Ise-Shima
・Yamagata Grand Hotel
・The Celecton Fukushima
・Hotel City Plaza Kitakami